A Letter To Our Guests Regarding COVID-19

Updated November 18th, 2020

We’ve been adjusting our policies, procedures, and guidelines to help reduce the risks associated with COVID-19. However, we cannot fully eliminate all the risks associated with COVID-19, but we are prepared to help minimize those risks to some degree and run our trip as responsibly as possible.  Ultimately, it’s up to each individual to decide whether those risks are acceptable before deciding to travel with us. We want you to do what’s best for you.

As a result of COVID-19, we understand you have questions and concerns about your upcoming travel, and we’re committed to offering you flexibility and support. We’ve been working harder than ever to prepare ourselves for a whole new world of travel. We’re taking all of the necessary steps to be at the forefront of operating in a safe and appropriate manner that adheres to all local, state and national guidelines.

Trips scheduled through June 2021

We want to be flexible so you have the time and information you need to make the best decision on whether you want to travel.

  • If you are booked on a scheduled trip and are forced to cancel due to the COVID-19 pandemic, you can do so. We’re happy to move 100% of your funds to a future trip. There is no penalty and no expiration date on your funds. 
  • We will be making the “go/no-go” decision 45 days prior to all trip start dates (or closer to departure as the situation changes). We will contact you immediately if your trip is suspended. If we suspend your trip, you have the option of putting 100% of the funds on your account towards a future trip or working with us directly for an outcome that is best for you.
  • For all of our upcoming trips, we’ll be operating under our new COVID-19 guidelines and protocols. These will be sent to you prior to the trip and also emailed to all of our guests and staff beforehand. 

How we’re planning for your health and safety

This is a distilled summary of our plan in Tucson and California for 2020 and 2021. If you’d like to see our detailed protocols and procedures, please contact us.

Guide Testing & Optional Guest Testing

  1. The Cycling House staff will be getting COVID-19 tests before each trip. We want to make sure we’re healthy before the trip starts.
  2. As of now, guest testing is not mandatory for this trip but we strongly encourage that you get tested before the trip. If you do this in your hometown before you travel, that’s great! If you’d like to get tested after you arrive in California or Arizona, there are multiple testing centers. Contact us to learn about testing before your trip.

Note: Testing does not take out all potential risk and we will still be doing the following:

Pre-Trip Screening

Your health has always been a top priority on our trips, and moving forward we’ll be implementing a pre-trip guest screening process. The process is based on new standard operating procedures developed among a number of companies within the outfitting and guiding world.

  • Upon arrival, all guests & staff are required to fill out a COVID-19 pre-trip screening regarding their health and recent travel activities. 
  • All guests will be asked to sign an additional COVID-19 risk and liability waiver that will request compliance and address exposure. 
  • All guests will be asked to adhere to our COVID-19 Code of Conduct.
  • Temperatures will be checked for fever upon arrival at the trip starting point. Please understand that a reading of ≥100 degrees will mean we are unable to welcome you on the trip.
  • Feeling sick before your trip? You’re not allowed to attend. But don’t worry – we’ll offer you a full refund or 100% transfer to another cycling house trip in the future.

What else is changing?

Ride Style. We’re looking forward to getting out on the bike with you! We’ll be enjoying the best these places have to offer. We’d like to give everybody a little more space on the bike, so we won’t be doing the standard tight group riding model that many of you have experienced. Of course we’re going to have support vans and guides on the routes, but the riding style will be slightly different. We would love it if we could spread out just a bit on the bike. In addition to our support on the rides, we’ll have cue sheets and GPS units for those who want them. 

Meals. 

  • We won’t have the standard buffet that we’ve had in the past to limit communal touchpoints and the guides or staff will be plating meals or meals will be take-out style in a to-go container.
  • Lunches – We are currently planning to enjoy lunches outside in the open air – sometimes picnic-style, sometimes at a dining table. 
  • Dinners – We currently plan on enjoying dinners outside. Due to the weather, we may be forced to eat inside. For those that are not comfortable with dining inside, a take-out option is available. 
  • Breakfast can be enjoyed inside the dining area or if you’d like to do a “takeout” breakfast, we’ll figure out a way to accommodate that. 
  • Due to the fact that we plan on doing so much outside, please bring a jacket! 

Shuttles & Masks. When we shuttle, it’s mandatory that guides and guests wear face masks when in the vehicles. Also, masks will need to be worn when indoors in public areas/communal indoor areas.

Social distancing and good hygiene.  We’re going to be social distancing on this trip (6′) when at all possible. Hand sanitizer will be prevalent. High fives and fist bumps will happen virtually/at a distance. (This can be awkward, but kinda fun too!)

Though our trip plan has evolved and it’s a little different than what we’ve done in the past, we’re confident we can deliver a great experience.

The important things will never change

Despite the new realities we face, we’re happy to slowly and surely getting back to doing what we love and delivering our unforgettable experiences! The important things at our company will never change. We can’t wait to get back to those shared adventures on the bike, enjoying home-cooked meals, connecting with friends and face-to-face laughter. Those days are on the horizon, and we look forward to sharing them with you. We’ll remain hard at work to make sure you get to experience everything you’re looking forward to – and more – on a Cycling House trip. 

In the meantime, never hesitate to reach out. Support from friends and family is critical during difficult times, and we consider each and every one of you a part of The Cycling House family.  

Call us at 406-312-5770 or email us at [email protected].

Andiamo!

Owen Gue, President