A Letter To Our Guests Regarding COVID-19

Update July 20th, 2020

For 15 years, our goal at The Cycling House has been to deliver an unforgettable cycling experience for our guests. Shortly after starting TCH, we realized that our “secret sauce” was organizing wonderful cycling experiences that encouraged a familial atmosphere through family-style meals, friendships, laughing, riding in beautiful places and camaraderie – all under one roof. Unfortunately, we can’t safely enjoy experiences like these right now, but as the old adage goes, “this too shall pass.” We are confident we will overcome these difficult times because of the overwhelming support from our guests and staff – we call this The Cycling House Family. Now more than ever, I appreciate you being part of our family. Thank you. 

As a result of COVID-19, we understand you have questions and concerns about your upcoming travel, and we’re committed to offering you flexibility and support. We’ve been working harder than ever to prepare ourselves for a whole new world of travel. We’re taking all of the necessary steps to be at the forefront of operating in a safe and appropriate manner that adheres to all local, state and national guidelines.

Trips scheduled until the end of 2020

We want to be flexible so you have the time and information you need to make the best decision on whether you want to travel.

  • We have modified our trip payment policy. The remaining balance for a trip will be due 30 days prior to the trip’s start date. 
  • If you are booked on a scheduled trip starting after August 25th and would like to cancel, you can do so. We’re happy to move 100% of your funds to a future trip. There is no penalty and no expiration date on your funds. 
  • We will be making the “go/no-go” decision 45 days prior to all trip start dates (or closer to departure as the situation changes). We will contact you immediately if your trip is suspended. If we suspend your trip, you have the option of putting 100% of the funds on your account towards a future trip or working with us directly for an outcome that is best for you.
  • For all of our upcoming trips, we’ll be operating under our new COVID-19 guidelines and protocols. These will be sent to you prior to the trip and also emailed to all of our guests and staff beforehand. 

How we’re planning for your health and safety

We want your trip to be a wonderful experience! With a focus on safety and health, we’re looking at every aspect of how we will operate to ensure we make all necessary changes to keep everyone healthy, safe and happy on our trips. We are addressing group sizes; pre-trip health screenings and potential testing; food and meals; socializing on and off the bike; staff protocols; van shuttles; accommodations and sleeping arrangements; general hygiene; and more. 

The destinations where we operate are starting to release new guidelines for opening up their borders to travel and tourism. We are constructing our own guidelines and response to these plans in order to comply with all government bodies. We also are staying up to date on the latest recommendations from the CDC, WHO and the local governments where we operate.

There’s plenty more we could say about the work we’re doing for our return to running our trips, but for now, we simply want to say we are looking forward to having you join us on a Cycling House trip when you’re ready.

View our COVID-19 Operations Plan here.

The important things will never change

Despite the new realities we face, when the time is right and we can do so safely, we’ll get back to doing what we love and delivering our unforgettable experiences! The important things at our company will never change. We can’t wait to get back to those shared adventures on the bike, enjoying home-cooked meals, connecting with friends and face-to-face laughter. Those days are on the horizon, and we look forward to sharing them with you. We’ll remain hard at work to make sure you get to experience everything you’re looking forward to – and more – on a Cycling House trip. 

In the meantime, never hesitate to reach out. Support from friends and family is critical during difficult times, and we consider each and every one of you a part of The Cycling House family.  

Call us at 406-312-5770 or email us at [email protected].


Owen Gue, President