As a result of COVID-19, we understand you have questions and concerns about an upcoming trip. As part of The Cycling House family, we want to thank you for your trust in us. We’ve adjusted our cancellation/transfer policies to allow you more flexibility to find a solution that works for you.

Here are some frequently asked questions:

WHAT IF I’M THINKING ABOUT A NEW RESERVATION? 

To reserve your spot, we ask for a $500 deposit. Then the balance is due 120 days prior to your trip start date. If you need more time to make your travel decisions after you reserve your spot, we can be flexible on your final payment, so let us know and we’ll work with you directly. We’re here to help make this as easy as possible. Also, if you book and then decide not to travel due to COVID-19 concerns, we’re happy to transfer 100% of your funds to a future trip. 

WHAT IF I’M BOOKED ON A TRIP BUT AM QUESTIONING IF I SHOULD TRAVEL? 

We want to be flexible so that you can have the time and information you need to make the best decision.

• If you are booked on a scheduled trip and would like to cancel, you can do so. We’re happy to move 100% of your funds to a future trip or keep on your account. No penalty, no expiration date. 

As we’ve learned over the past few weeks, what makes sense today may not make sense tomorrow. Please understand that we may need to change these policies without prior notice due to this very fluid and unpredictable situation.

Myself and the team here at TCH are dedicated to taking care of you, and we’re standing by. Please don’t hesitate to reach out to us if you have additional questions. Give us a call at 406-219-1318. Or email us – [email protected].

Andiamo!

Owen

• A $500 deposit is due at the time of booking your trip.
• The balance is due 120 days prior to the trip start date.
• If you sign up within 120 days of any trip, the full amount is due at the time of booking.
• Please refer to this letter regarding the most updated payment policy. 

Custom Trip Payment Policy

• Our custom and private trip payment policies can vary. If you’ve organized a private or custom trip with us, your payment policy will be outlined in your trip summary document.

Please read this letter for our most up-to-date plan regarding cancellations and transfer. 

Please understand that we are a small company, and so we cannot make exceptions to the cancellation policy. Exceptions to our cancellation policy cannot be made for any reason, including weather, terrorism, civil unrest or personal emergencies. There is no refund for arriving late or leaving a trip early. If you do need to cancel or transfer to another trip, we do ask that your request is in writing.

Cancellation Policy

*For future trip credits, reservations must be made for a trip occurring within one calendar year (12 months) of the original date of departure or funds are forfeit. Refunds will not be issued after a future trip credit has been chosen.  At the time of transfer, there is a 30-day window to pick a new trip. After 30 days, all transfer money is void.

The Cycling House sincerely wishes for every trip participant to attend and complete the ride camp of their dreams. In an effort to plan for unexpected personal emergencies, health issues, weather and transportation problems that might cause you to cancel or shorten your trip, travel insurance is recommended. We suggest Travel Guard.

How to purchase travel insurance with Travel Guard

Travel Guard website: follow this link.

The Cycling House account number: 315635

Travel Guard phone number: 800-826-1300

Our relationship with our riders and guests is very important to us. We are highly sensitive about protecting the private information that you provide to us. We also want you to have the opportunity to receive interesting and useful information about The Cycling House and about related products and services. Here are details on how we use the information you provide us:

Website Use and Navigation Information

Each time a user visits our website, certain use and navigation information is collected by our servers. This information is anonymous. It gives us information such as the number, frequency and duration of visits to each web page which we use to improve the content and navigation features of our website. A third-party cookie may also be placed on your computer which will collect information about your visit to this and other websites in order to provide advertisements about goods and services of interest to you. Usage of such cookies is not linked to any personally identifiable information. By using our website, you consent to the collection and use of your information, as described in this policy.

Name, Address, Contact, Survey and Billing Information

The Cycling House shares some personal information with companies who provide services such as lodging and bike rentals. These companies and partners are obligated to protect your information. The Cycling House does not sell your personal information to third parties.

Sharing and Disclosure of Information The Cycling House Collects

Except as otherwise described in this privacy statement, The Cycling House will not disclose personal information to any third party unless we believe that disclosure is necessary: (1) to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by The Cycling House, whether or not a response is required by applicable law; (2) to enforce The Cycling House Terms of Service Agreement or to protect our rights; or (3) to protect the safety of members of the public and users of the service.

Changes in Our Privacy Policy

We may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be on this page. If we make a change to this policy by continuing to access or use this site after those changes become effective, you agree to be bound by the revised Privacy Policy.

View our accident waiver and release of liability here.