We’ve been adjusting our policies, procedures, and guidelines to help reduce the risks associated with COVID-19. However, we cannot fully eliminate all the risks associated with COVID-19, but we are prepared to help minimize those risks to some degree and run our trip in a responsible way.  Ultimately, it’s up to each individual to decide whether those risks are acceptable before deciding to travel with us. We want you to do what’s best for you.

As a result of COVID-19, we understand you have questions and concerns about your upcoming travel, and we’re committed to offering you flexibility and support. We’re taking all of the necessary steps to be at the forefront of operating in a safe and appropriate manner that adheres to all local, state and national guidelines.

How we’re planning for your health and safety

We want your trip to be a wonderful experience! With a focus on safety and health, we’ve adjusted every aspect of how we operate to ensure we make all necessary changes to keep everyone healthy, safe, and happy on our trips.

Please read our latest Covid-19 update here. 

Myself and the team here at TCH are dedicated to taking care of you, and we’re standing by. Please don’t hesitate to reach out to us if you have any questions – [email protected].

Sincerely,

Owen Gue

Trip Payment Policy

• A $500 deposit is due at the time of booking your trip.
• The balance is due 120 days prior to the trip start date.
• If you sign up within 120 days of any trip, the full amount is due at the time of booking.

Private Trip Payment Policy

• Our custom and private trip payment policies can vary. If you’ve organized a private or custom trip with us, your payment policy will be outlined in your trip summary document.

If you do need to cancel or transfer to another trip, we do ask that your request is in writing.

Cancellation Policy

*For future trip credits, reservations must be made for a trip occurring within one calendar year (12 months) of the original date of departure or funds are forfeit. Refunds will not be issued after a future trip credit has been chosen.

Cancellation Due To COVID-19

• If your trip is forced to cancel due to COVID-19 we can transfer 100% of your funds to a future trip or work with us directly for an outcome that is best for you.

Private Trip Cancellation Policy

• Our custom and private trip cancellation policies can vary. If you’ve organized a private or custom trip with us, your payment policy will be outlined in your trip summary document.

Travel insurance is available through Travel Guard.

How to purchase travel insurance with Travel Guard

Travel Guard website: follow this link.

The Cycling House account number: 315635

Travel Guard phone number: 800-826-1300

Our relationship with our riders and guests is very important to us. We are highly sensitive about protecting the private information that you provide to us. We also want you to have the opportunity to receive interesting and useful information about The Cycling House and about related products and services. Here are details on how we use the information you provide us:

Website Use and Navigation Information

Each time a user visits our website, certain use and navigation information is collected by our servers. This information is anonymous. It gives us information such as the number, frequency and duration of visits to each web page which we use to improve the content and navigation features of our website. A third-party cookie may also be placed on your computer which will collect information about your visit to this and other websites in order to provide advertisements about goods and services of interest to you. Usage of such cookies is not linked to any personally identifiable information. By using our website, you consent to the collection and use of your information, as described in this policy.

Name, Address, Contact, Survey and Billing Information

The Cycling House shares some personal information with companies who provide services such as lodging and bike rentals. These companies and partners are obligated to protect your information. The Cycling House does not sell your personal information to third parties.

Sharing and Disclosure of Information The Cycling House Collects

Except as otherwise described in this privacy statement, The Cycling House will not disclose personal information to any third party unless we believe that disclosure is necessary: (1) to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by The Cycling House, whether or not a response is required by applicable law; (2) to enforce The Cycling House Terms of Service Agreement or to protect our rights; or (3) to protect the safety of members of the public and users of the service.

Changes in Our Privacy Policy

We may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be on this page. If we make a change to this policy by continuing to access or use this site after those changes become effective, you agree to be bound by the revised Privacy Policy.

View our accident waiver and release of liability here.