For 15 years, our goal at The Cycling House has been to deliver an unforgettable cycling experience for our guests. Shortly after starting TCH, we realized that our “secret sauce” was organizing wonderful cycling experiences that encouraged a familial atmosphere through family-style meals, friendships, laughing, riding in beautiful places, and camaraderie – all under one roof. Unfortunately, we can’t safely enjoy experiences like these right now, but as the old adage goes, “this too shall pass.” We are confident we will overcome these difficult times because of the overwhelming support from our guests and staff – we call this The Cycling House Family. Now more than ever, I appreciate you being part of our family. Thank you. 

As a result of COVID-19, we understand you have questions and concerns about your upcoming travel, and we’re committed to offering you flexibility and support. We’ve been working harder than ever to prepare ourselves for a whole new world of travel. We’re taking all of the necessary steps to be at the forefront of operating in a safe and appropriate manner that adheres to all local, state, and national guidelines.

Our 2020 trips

Our trips scheduled through August 24th, 2020, have been suspended or rescheduled. If you were booked on one of these trips, our team is in touch with you.

Trips scheduled through the end of 2020

We want to be flexible so you have the time and information you need to make the best decision on whether you want to travel.

• We have modified our trip payment policy. The remaining balance for a trip will be due 30 days prior to the trip’s start date. 
• If you are booked on a scheduled trip starting after July 1 and would like to cancel, you can do so. We’re happy to move 100% of your funds to a future trip. There is no penalty and no expiration date on your funds. 
• We will be making the “go/no-go” decision 45 days prior to all trip start dates (or closer to departure as the situation changes). We will contact you immediately if your trip is suspended. If we suspend your trip, you have the option of putting 100% of the funds on your account towards a future trip or working with us directly for an outcome that is best for you.
• For all of our upcoming trips, we’ll be operating under our new COVID-19 guidelines and protocols. These will be posted at a minimum of 45 days prior to the trip and also emailed to all of our guests beforehand. 

How we’re planning for your health and safety

We want your trip to be a wonderful experience! With a focus on safety and health, we’re looking at every aspect of how we will operate to ensure we make all necessary changes to keep everyone healthy, safe, and happy on our trips. We are addressing group sizes; pre-trip health screenings; food and meals; socializing on and off the bike; staff protocols; van shuttles; accommodations and sleeping arrangements; general hygiene; and more. 

The destinations where we operate are starting to release new guidelines for opening up their borders to travel and tourism. We are constructing our own guidelines and response to these plans in order to comply with all government bodies. We also are staying up to date on the latest recommendations from the CDC, WHO, and the local governments where we operate.

There’s plenty more we could say about the work we’re doing for our return to running our trips, but for now, we simply want to say we are looking forward to having you join us on a Cycling House trip when you’re ready.

As we’ve learned over the past few weeks, what makes sense today may not make sense tomorrow. Please understand that we may need to change these policies without prior notice due to this very fluid and unpredictable situation.

Myself and the team here at TCH are dedicated to taking care of you, and we’re standing by. Please don’t hesitate to reach out to us if you have additional questions. Give us a call at 406-312-5770. Or email us – [email protected].

Sincerely,

Owen

• A $500 deposit is due at the time of booking your trip.
• The balance is due 120 days prior to the trip start date.
• If you sign up within 120 days of any trip, the full amount is due at the time of booking.
• Please refer to this letter regarding the most updated payment policy. 

Custom Trip Payment Policy

• Our custom and private trip payment policies can vary. If you’ve organized a private or custom trip with us, your payment policy will be outlined in your trip summary document.

If you do need to cancel or transfer to another trip, we do ask that your request is in writing.

Cancellation Policy

*For future trip credits, reservations must be made for a trip occurring within one calendar year (12 months) of the original date of departure or funds are forfeit. Refunds will not be issued after a future trip credit has been chosen.

Custom Trip Payment Policy

• Our custom and private trip cancellation policies can vary. If you’ve organized a private or custom trip with us, your payment policy will be outlined in your trip summary document.

The Cycling House sincerely wishes for every trip participant to attend and complete the ride camp of their dreams. In an effort to plan for unexpected personal emergencies, health issues, weather and transportation problems that might cause you to cancel or shorten your trip, travel insurance is recommended. We suggest Travel Guard.

How to purchase travel insurance with Travel Guard

Travel Guard website: follow this link.

The Cycling House account number: 315635

Travel Guard phone number: 800-826-1300

Our relationship with our riders and guests is very important to us. We are highly sensitive about protecting the private information that you provide to us. We also want you to have the opportunity to receive interesting and useful information about The Cycling House and about related products and services. Here are details on how we use the information you provide us:

Website Use and Navigation Information

Each time a user visits our website, certain use and navigation information is collected by our servers. This information is anonymous. It gives us information such as the number, frequency and duration of visits to each web page which we use to improve the content and navigation features of our website. A third-party cookie may also be placed on your computer which will collect information about your visit to this and other websites in order to provide advertisements about goods and services of interest to you. Usage of such cookies is not linked to any personally identifiable information. By using our website, you consent to the collection and use of your information, as described in this policy.

Name, Address, Contact, Survey and Billing Information

The Cycling House shares some personal information with companies who provide services such as lodging and bike rentals. These companies and partners are obligated to protect your information. The Cycling House does not sell your personal information to third parties.

Sharing and Disclosure of Information The Cycling House Collects

Except as otherwise described in this privacy statement, The Cycling House will not disclose personal information to any third party unless we believe that disclosure is necessary: (1) to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by The Cycling House, whether or not a response is required by applicable law; (2) to enforce The Cycling House Terms of Service Agreement or to protect our rights; or (3) to protect the safety of members of the public and users of the service.

Changes in Our Privacy Policy

We may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be on this page. If we make a change to this policy by continuing to access or use this site after those changes become effective, you agree to be bound by the revised Privacy Policy.

View our accident waiver and release of liability here.