Custom Trip Payment Policy
Please understand that we are a small company, and so we cannot make exceptions to the cancellation policy. Exceptions to our cancellation policy cannot be made for any reason, including weather, terrorism, civil unrest or personal emergencies. There is no refund for arriving late or leaving a trip early. If you do need to cancel or transfer to another trip, we do ask that your request is in writing.
|
Days to Departure |
% Refund of All Money Paid |
Future Trip Credit* |
|
120 plus |
50% |
75% |
|
90-119 |
35% |
50% |
|
0-89 |
0 |
25% |
*For future trip credits, reservations must be made for a trip occurring within one calendar year (12 months) of the original date of departure or funds are forfeit. Refunds will not be issued after a future trip credit has been chosen. At the time of transfer, there is a 30-day window to pick a new trip. After 30 days, all transfer money is void.
The Cycling House sincerely wishes for every trip participant to attend and complete the ride camp of their dreams. In an effort to plan for unexpected personal emergencies, health issues, weather and transportation problems that might cause you to cancel or shorten your trip, travel insurance is recommended. We suggest Travel Guard.
Travel Guard website: follow this link.
The Cycling House account number: 315635
Travel Guard phone number: 800-826-1300
Our relationship with our riders and guests is very important to us. We are highly sensitive about protecting the private information that you provide to us. We also want you to have the opportunity to receive interesting and useful information about The Cycling House and about related products and services. Here are details on how we use the information you provide us:
Each time a user visits our website, certain use and navigation information is collected by our servers. This information is anonymous. It gives us information such as the number, frequency and duration of visits to each web page which we use to improve the content and navigation features of our website. A third-party cookie may also be placed on your computer which will collect information about your visit to this and other websites in order to provide advertisements about goods and services of interest to you. Usage of such cookies is not linked to any personally identifiable information. By using our website, you consent to the collection and use of your information, as described in this policy.
The Cycling House shares some personal information with companies who provide services such as lodging and bike rentals. These companies and partners are obligated to protect your information. The Cycling House does not sell your personal information to third parties.
Except as otherwise described in this privacy statement, The Cycling House will not disclose personal information to any third party unless we believe that disclosure is necessary: (1) to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by The Cycling House, whether or not a response is required by applicable law; (2) to enforce The Cycling House Terms of Service Agreement or to protect our rights; or (3) to protect the safety of members of the public and users of the service.
We may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be on this page. If we make a change to this policy by continuing to access or use this site after those changes become effective, you agree to be bound by the revised Privacy Policy.