Reserving your Trip

• A $750 deposit is due when booking your trip – paid by credit card at the time of the reservation (no additional fees).
• Credits from previous trip cancellations may not be applied to the deposit amounts for new trip bookings.

Final Balance Payment Options

• The final balance is due 120 days before the trip start date.
• If you sign up within 120 days of any trip, the full amount is due when booking.
• Invoices have ACH bank transfer as the default payment type. You can pay with a credit card, but there is a 2.5% surcharge.
  • How to avoid this 2.5% surcharge:
    • Pay the invoice online via ACH bank transfer – This is fast and easy. *You can find your routing and bank account numbers at the bottom of your check.*
    • Pay the invoice by mailing us a check. *Mail checks to The Cycling House. 235 N. 1st St. W. Suite B. Missoula, MT 59802.*
    • If you would still like to submit your final payment with a credit card, let us know when you get the invoice, and we can adjust the final invoice with the 2.5% surcharge. The surcharge will not be applied to any initial trip deposit ($750) or anything purchased on our online store (jersey, bibs, hats, etc.).

Private Trip Payment Policy

• Our custom and private trip payment policies can vary. If you’ve organized a private or custom trip with us, your payment policy will be outlined in your trip contract.

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If you need to cancel or transfer your trip, please submit your request in writing.

Cancellation Policy

*For future trip credits:

• Credits must be used for a trip that departs before December 31 of the calendar year following the original trip’s start date. If not used by that time, the funds will be forfeited.
  • Example: If you originally booked a trip in June 2025 but need to transfer due to an injury, you must reschedule to a trip that starts before December 31, 2026.
• Refunds or credits will not be reissued after they have been applied to a rescheduled trip.
• Trip credits may not be applied to future trip deposits.

** Eligible cash refunds are issued by check and may take up to 30 days to process.

Private Trip Cancellation Policy

• Our custom and private trip cancellation policies can vary. If you’ve organized a private or custom trip with us, your payment policy will be outlined in your trip summary document.

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How to purchase travel insurance with Travel Guard.

Travel Guard website: follow this link.

The Cycling House account number: 315635

Travel Guard phone number: 1-800-826-1300

TCH Health Plan

Your health has always been a top priority at The Cycling House! Our goal is to create a trip atmosphere that both protects the health of all guests and guides and provides a positive experience. 

If we embrace a spirit of cooperation and take a few precautions, we’ll all have a wonderful trip and stay healthy for the duration.  While we’re taking steps to minimize the risk of getting sick, we cannot eliminate the possibility that you could get sick while traveling, either with TCH or before or after your TCH trip. The decision to travel and take the risk of contracting an illness is your decision and yours alone. 

Arrive Healthy

• Do your best to arrive healthy and well-rested. This will allow us to enjoy all the great rides we have planned!
• The Cycling House recommends but no longer requires guests to be vaccinated against COVID-19.

Let’s All Have Great Hygiene

• Guests and guides should wash hands often and use hand sanitizer when available. 
• Wash hands before meals. 
• Use hand sanitizer at aid stations.

TCH Guests – Starting to feel sick while on a trip?

• Let the trip leader know. 
• You may be asked to take a Covid-19 test.
• If you’re comfortable doing so, mask up when indoors or in the shuttle vans. 
• Give everybody extra space when possible, especially indoors and at mealtimes. 
• Keep in touch with the trip leader and monitor how you’re feeling. 
• If symptoms worsen, you and the trip leader may decide the best case of action for your health and that of the rest of the group. This could be some of the following possibilities: Skip a ride, seek additional medical care, and/or remove yourself from the trip. 

TCH Staff – Starting to feel sick while working a trip?

• Take a Covid test.
• Mask up when indoors and in the shuttle vans.
• Give extra space to minimize contact with guests and staff.
• Eat separately.

Trip Protection

For all guests, we highly suggest adding travel protection insurance to your trip, which can help cover costs if you end up not being able to attend the trip or are forced to leave due to illness.

As you prepare to embark on a cycling journey with us, we want to ensure that every moment is filled with warmth, adventure, and mutual respect. By submitting your deposit and completing your reservation, you embrace the spirit of our Cycling House family and agree to the following Traveler Code:

• Embrace Adventure:
  • Select a trip that aligns with your abilities, fitness level, and health status. Embrace the adventure while ensuring your safety and enjoyment throughout the journey.
  • Weather conditions are beyond our control, and we appreciate your understanding and flexibility in such situations.
• Respect for Self and Others:
  • Harassment-Free Environment: We have zero tolerance for harassment. Treat everyone with kindness, respect, and maintain clear boundaries. If harassment occurs, report it to the Trip Leader or Owen Gue, Owner and President of TCH. View our sexual harassment policy here.
  • Ensure that you are physically fit and free from conditions that could jeopardize your safety or the safety of your fellow travelers.
  • Carry all necessary travel documents, including a valid passport, visas, permits, certificates, and vaccinations, to facilitate seamless travel experiences.
• Prepare and Communicate:
  • Familiarize yourself with pre-trip materials covering clothing suggestions, medical requirements, and cultural etiquette.
  • Communicate any special requests, including dietary restrictions, severity of food allergies, medical needs, or room preferences, at least 2 weeks before travel. While we strive to accommodate all requests, please understand that fulfillment is subject to availability and may pose additional challenges, especially abroad, when dining and sampling local traditional cuisine. 
• Respect Local Laws and Customs:
  • Honor the laws, traditions, and customs of the countries we visit, fostering positive interactions with local communities.
  • Remember that we are guests in the locations we visit.  We want to be the kinds of guests that are invited back.
• Environmental Stewardship:
  • Leave it better than you found it.
• Embrace Group Dynamics:
  • Recognize that group travel entails compromise and flexibility to accommodate diverse interests, personalities, and abilities. 
  • Trust our guides to make decisions in the best interest of the group, fostering a harmonious and enriching experience for all.
  • Your well-being and the well-being of our group is paramount to us. Therefore, please understand that The Cycling House reserves the right to refuse service or dismiss individuals whose health or behavior may compromise the welfare or enjoyment of fellow guests.
• Safety and Responsibility:
  • Wear a helmet at all times while cycling, prioritizing your safety on the road.
  • Consume alcohol responsibly.
  • Remember, the road less traveled may lead to limited access to medical facilities and evacuation services.

Thank you for entrusting us with your upcoming cycling trip! Together, let’s create unforgettable memories and embrace the ride ahead!

Our relationship with our riders and guests is very important to us. We are highly sensitive about protecting the private information that you provide to us. We also want you to have the opportunity to receive interesting and useful information about The Cycling House and about related products and services. Here are details on how we use the information you provide us:

Website Use and Navigation Information

Each time a user visits our website, certain use and navigation information is collected by our servers. This information is anonymous. It gives us information such as the number, frequency, and duration of visits to each web page which we use to improve the content and navigation features of our website. Third-party cookies may also be placed on your computer to collect information about your visit to this and other websites related to our products and services in order to provide advertisements that may be of interest to you. Usage of such cookies is not linked to any personally identifiable information. By using our website, you consent to the collection and use of your information as described in this Privacy Policy.

SMS and ListServe Disclosure

By contacting The Cycling House using SMS, you agree to receive recurring messages from us. Message and data rates may apply. Message frequency depends on your interactions and preferences. You can reply STOP at any time to opt out of future messages. You can reply HELP at any time for help. No mobile or messaging consent information will be shared with third parties for marketing or promotional or for any other purpose.

Similarly, if you are included as part of a The Cycling House list-serve, you can opt out of future messages at any time by clicking on the “Unsubscribe” link contained in all marketing messages. 

Name, Address, Contact, Survey and Billing Information

The Cycling House shares some personal information with partner companies who provide products and services such as lodging and bike rentals. These companies and partners are also obligated to protect your information. The Cycling House does not sell your personal information to third parties.

Sharing and Disclosure of Information The Cycling House Collects

Except as otherwise described in this Privacy Policy, The Cycling House will not disclose personal information to any third party unless we believe that disclosure is necessary: (1) to conform to legal requirements or to respond to a subpoena, search warrant, or other legal process received by The Cycling House; (2) to enforce the terms of agreements with The Cycling House  or to protect our rights; (3) with partner companies who have signed non-disclosure agreements with us only to provide a specific product or service; or (4) to protect the health or safety of members of the public and users of the service or as otherwise required by law.

Changes in Our Privacy Policy

We may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be on this page. If we make a change to this policy by continuing to access or use this site after those changes become effective, you agree to be bound by the revised Privacy Policy.

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View our accident waiver and release of liability here.