As a result of COVID-19, we understand you have questions and concerns about an upcoming trip. As part of The Cycling House family, we want to thank you for your trust in us. We’ve adjusted our cancellation/transfer policies to allow you more flexibility to find a solution that works for you.
Here are some frequently asked questions:
WHAT IF I’M THINKING ABOUT A NEW RESERVATION?
To reserve your spot, we ask for a $500 deposit. Then the balance is due 120 days prior to your trip start date. If you need more time to make your travel decisions after you reserve your spot, we can be flexible on your final payment, so let us know and we’ll work with you directly. We’re here to help make this as easy as possible. Also, if you book and then decide not to travel due to COVID-19 concerns, we’re happy to transfer 100% of your funds to a future trip.
WHAT IF I’M BOOKED ON A TRIP BUT AM QUESTIONING IF I SHOULD TRAVEL?
We want to be flexible so that you can have the time and information you need to make the best decision.
- If you are booked on a scheduled trip and would like to cancel, you can do so. We’re happy to move 100% of your funds to a future trip or keep on your account. No penalty, no expiration date.
As we’ve learned over the past few weeks, what makes sense today may not make sense tomorrow. Please understand that we may need to change these policies without prior notice due to this very fluid and unpredictable situation.
Myself and the team here at TCH are dedicated to taking care of you, and we’re standing by. Please don’t hesitate to reach out to us if you have additional questions. Give us a call at 406-219-1318. Or email us – [email protected].